Returns & Exchanges

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at needlexstitchco@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your item(s) upon receiving your order, and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund. All orders are subject to a 15% restocking fee, and this fee will be deducted from the total of the refund. 

Cancellations

We have a 6-hour cancellation window. If you have changed your mind about your order, please email us as soon as possible.  All orders are subject to a 15% restocking fee, and this fee will be deducted from the total of the refund when contacted after the 6-hour window. No cancellation(s) will be accepted after 3 full days of placing an order. 

These policies are subject to change at any time. 

You can always contact us for any return questions at needlexstitchco@gmail.com.